Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Frequently Asked Questions
Custom and personalized orders
You can modify every aspect of item - colors, zippers, extra add-ons, sizing, etc. Feel free to contact with us and ask for customizations.
Color information is given in detail with each offered item.
Sizing details
You can choose one of the available, off-the-shelf sizes (XS, S, M, L) or you can order a made-to-measure item. Sizing information is given in detail with each offered item.
Feel free to contact with us if you need any help with measurements or if you just have some questions.
Gift wrapping and packaging
We can attach gift message to your order, if you wish to make surprise someone you love.
Our packages are discrete and elegant.
Conditions of return
LatexShop does not accept returns or/and exchanges on Customized Items.
By "Customized" we mean: made-to-measure size, latex thickness over 0.4mm, any item pattern modification made on request.
Returned items (orders) must be unworn, unused and in the original, sealed box.
Chlorination
Chlorination makes the surface smooth and silky. The latex can be worn without any silicone oil or talcum powder and does stick together.
But... Repairs of chlorinated garnment are extremely difficult or even sometimes impossible.